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Shipping Policy

Thank you for shopping with us. Please review our shipping policy to understand how your order will be processed and delivered.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email.

Shipping Time

Orders typically arrive within 14–21 business days (2–3 weeks) after being shipped. Shipping times may vary depending on your location and demand.

Tracking Information

Tracking information will be sent via email once your order has shipped. Please allow 2–5 business days for tracking updates to become active after receiving 'order shipped' email.

Delays

In some cases, delays may occur due to factors outside of our control such as shipping carrier issues, customs processing, or high demand. In rare situations, delivery may take up to 5 weeks. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. Please contact the carrier directly for assistance.

If you have any questions about your order, please contact us at:

premiumhideout@gmail.com

We aim to respond within 24 hours.